Coral reveals detailed plan to safely re-open shops

– All colleagues will undergo a compulsory social distancing training module.

3. Health and safety provisions

– Customers will be supplied with stylus pens to use on using bet stations and gaming machines, to avoid having to physically touch screens.

– Provision of additional hand sanitiser stations, hand wash and cleaning products to promote and maintain good hygiene standards.

– Provision of colleague comfort measures such as face masks, protective shields and disposable gloves.

– Enhanced colleague cleaning routines will be introduced, covering both the customer and colleague areas.

4. Shop operation guidance

– There will be clear guidance on maximum customer occupancy levels to support safe social distancing, based on the size and layout of each shop.

– Guidance will be provided procedures for on customer entry/exit management.

– Contactless payments will be encouraged, with guidance on bet placement and payment processes provided.

5. Colleague wellbeing

– Dividing partitions have been installed between till positions to act as a physical barrier between colleagues and ensure social distancing.

– Restrictions on transfer of personnel between multiple shops to reduce potential exposure.

– Provision of a third-party app “Unmind” to promote mental wellbeing.

– Video and printed training materials will be supplied.

– Employee Assistance Programme made available to all colleagues and their families.

– Open and honest communication channels with all colleagues.

6. Safer gambling

– Increased monitoring of customer behaviour and wellbeing, to identify potentially vulnerable customers and ensure they are playing within their financial means.

– Guidance on interactions with vulnerable customers whilst social distancing.

– Review of self-exclusion lists.