Betting and gaming should be an enjoyable and exciting experience, however Coral does recognise that for a small minority of the public it can be a problem. In order to assist with the prevention of problem gambling, Coral recommends the following guidelines:

• Please try and establish personal spending limits before you commence gambling.
• Gambling is not advised if it interferes with your daily responsibilities.
• Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• Gambling is not advised if your primary aim is to recoup your debt with your winnings.
• If you would like further advice or help with responsible gambling, then please contact GamCare, whose details are provided below:

GamCare

We support the work of GamCare, the national association for gambling care, educational resources and training to ensure that having a bet remains a positive experience for all our customers.
If you feel you may have a problem with your gambling, ask yourself the following questions:

• Do you stay away from work or college to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Have others ever criticised your gambling?
• Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or interests?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.

Self-Exclusion

Whilst most customers are able to enjoy their gambling, Coral recognises that for a very small number of customers gambling ceases to be fun. For those customers who wish to restrict their gambling, we provide a self-exclusion facility.

Self-exclusion is a formal process whereby we cease to allow you to operate an account with us for a minimum period of 6 months and up to 5 years at your request. During this period we may not send you any marketing material and we cannot accept any deposits or bets.  We will self-exclude your account and return any money to you (any running bets will continue in place and we will forward any winnings after the event is settled). Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open a new account.  We will not reopen any self-excluded account, but after the expiry of the exclusion period you may telephone us to open your account (no other method of activation is possible). Legislation then requires us to provide you with a further 24 hour cooling-off period prior to account reactivation, during which time you may elect to keep the exclusion in place by contacting us. 

To request self-exclusion from your account, please call our Customer Care Team on 08457 581527.

In requesting self-exclusion you agree to provide full and accurate personal details, now and in the future, so as to allow access/use of the group’s betting services to be restricted. If you do choose to self-exclude we will use all reasonable endeavours to ensure we comply with your self-exclusion. However in agreeing to self-exclude you accept that you have a parallel undertaking not to seek to circumvent the self-exclusion. Accordingly, Coral has no responsibility or liability for any subsequent consequences or losses howsoever caused, that you may suffer or incur if you commence or continue gambling in any of our shops or online or you continue to gamble through additional telephone betting accounts where you have changed any of the registration or card details (which would also include if you register an account with substantially the same information, albeit given to the operator in a different way) or you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.

Over 18’s Only

In the United Kingdom it is illegal for someone who is under 18 of age to gamble. Coral reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided.

In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Coral would, however, ask that to prevent potential misuse of your account, if young persons have access to your telephone that you keep your account identification details confidential at all times.