While most customers are able to enjoy their gambling, Coral recognise that a small number experience problems and their gambling ceases to be fun.  Our duty of care towards customers includes the provision of a self-exclusion facility, which enables those customers to request their own exclusion from telephone betting with Coral.

If a customer wishes to exclude themselves from Coral telephone betting they should:

• Call the telephone betting accounts department and advise them of their request to be self-excluded.
• The customer must notify the accounts department if they hold/have access to more than one account
• The accounts department will suspend the account for a minimum period of six months.
• During the exclusion period we will not accept a bet on the stated account.
• After a period of six months the customer has the option to reinstate their account by writing to our accounts department.

If you have a difficulty with gambling, or if someone close to you is experiencing a problem, assistance and advice can be obtained from GamCare, the national centre for information, advice and practical help for anyone who has a gambling problem.

Coral are registered with the Independent Betting Arbitration Service, IBAS. Should you have a dispute which has not been resolved, after referral to our Telephone Betting Accounts Dept, it can be submitted for arbitration to IBAS whose decision will be considered final.