How do I make a deposit?
Making a deposit on coral.co.uk is quick, simple and secure. You can click on any of the buttons on the screen, or navigate to ‘My Account' and use the Deposit screen. Make your choice using the Payment Method selector and from here, follow the on-screen instructions to complete your deposit, and start playing!
What payment methods do you have available?
There are a wide range of payment methods available that you can use to fund your coral.co.uk account. The following table shows the methods available, and any associated information. Please note that when depositing via our Telebetting service you can only use debit and credit cards.
|Method of deposit||Minimum deposit||Credited after processing||Charges|
|Debit Cards||£5.00||Instant||No charges|
|Credit Cards||£5.00||Instant||No charges|
|Voucher Payments||£5.00 (or whole voucher value)||Instant||No charges|
Can I use a payment method belonging to a friend or family member with their permission?
No. You can only use a payment method that is registered to the name of the coral.co.uk account holder.
How can I change my payment method?
To change your payment method, click on ‘My Account' and ‘Manage Payments'. From here, you can register a new payment method. Click ‘Add New Deposit Method' and choose the payment method using the selector.
Why can't I change my payment method?
Your balance must be below £100 before you can change your payment method. If you want to change your payment method because your existing payment method is invalid, please contact Customer Support who will be able to help you.
Do you charge fees for accepting a particular payment method?
Coral.co.uk will not pass on any processing fees for any payment methods to you. However, we recommend that you check with your payment provider to confirm whether they will charge you additional fees for depositing, particularly when using credit cards or international bank transfers.
My credit/debit card has been cancelled, how do I enter my new card details?
Click on ‘My Account' and ‘Manage Payments'. From here, you can click ‘Add New Deposit Method', and then choose Credit Card or Debit Card from the Payment Method selector. Finally, enter your new card details. If you need help, please contact our Customer Support.
Why was my deposit declined?
Please check the details that you have entered match those given to you by your payment issuer. If these are correct, then you will need to contact your payment issuer to ask them why the transaction was declined. Customer Support will be unable to establish why your payment issuer declined the transaction.
Is there a minimum deposit amount?
The minimum deposit amount for all payment methods is £5.00.
What are Verified by Visa and MasterCard SecureCode?
All debit and credit card payments through our site are now capable of utilising the additional security offered by the Verified by Visa and MasterCard SecureCode service. If your credit/debit card issuer is enrolled, there may be one extra step when you make a payment, where they will ask you to confirm the details so that they can guarantee the payment is valid.
For further information on these services, please visit the following links:
How do I make a withdrawal?
To make a withdrawal request, simply login to your account and select Withdraw from the My Account menu and complete the form as requested. Your money should be with you within the timeframe listed in the table below after your request has been processed. We reserve the right to refund to previously used deposit methods on occasion.
It is not possible to make a withdrawal request to a payment method which has not been used to deposit.
Requests will be processed only if all previous payments have been cleared and credited into our bank accounts. Please note that you can only use debit and credit cards when making withdrawals via our Mobile or Telebetting service.
|Method of withdrawal||Minimum withdrawal||Credited after processing||Charges|
|Debit Cards||£5.00||To your card within
2-5 working days
|Credit Cards||£5.00||To your card within
2-5 working days
|Bank Transfer||£5.00 (or whole voucher value)||To your bank account
within 3-5 working days
Although we don't pass on payment charges as a general rule, please note that where customers make repeated deposits and withdrawals without commensurate play, we reserve the right to recover charges that we do incur from the customer's account. See our Terms and Conditions for full details.
How long will my withdrawal take?
The length of time a withdrawal will take to reach you depends on the payment method used. Please note that NO payout can be processed until a member is fully Identity verified. If a member cannot be verified, messages and emails will be sent at the time of deposit indicating what needs to be supplied.
Can I cancel my withdrawal?
If your withdrawal has not yet been processed, you can cancel the request and the funds will be returned back to your coral.co.uk balance. To do this, click on ‘My Account', and click the ‘Cancel Withdrawal' icon or the ‘Cancel Withdrawal' in the right hand drop-down menu. You will then be presented with a list of your recent withdrawals, and any that can still be cancelled will have a ‘Cancel' link next to them on the right hand side.
If you have any queries about your withdrawal requests, please contact Customer Support.
Can I withdraw before finishing a bonus' wagering requirements?
Yes, but if you withdraw any funds which are linked to a bonus you will lose any bonus funds and any winnings generated as a result of the bonus. Once the withdrawal has been made, you will not be able to restore the lost bonus by cancelling the withdrawal request. Please always check the terms and conditions of bonuses with wagering requirements prior to making a withdrawal.
Bear in mind that not all bonuses have wagering requirements, so check the Terms and Conditions for your particular bonus if you are unsure.
Why was my bonus removed when I requested a withdrawal?
If you had an in-progress pre-wager bonus that you had not yet completed the wagering requirements for, the bonus and any generated winnings are removed when the funds are withdrawn.
How can I view all of my deposits and withdrawals?
Click on ‘My Account', select ‘Account History' and choose a date range. You will be able to see your deposits and withdrawals for that time period.