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FAQ's

  • What is Connect?

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    The new Connect card is the latest, market-leading way of betting with Coral. It allows you to bet and game with Coral in shop, online, on mobile/tablet or over the phone using one account.

    This means that you can deposit cash in any of our 1,800+ shops and play online or on your mobile, and if you are lucky enough to have a winner or two, you can collect your winnings in cash over the counter. Result!.

  • What are the main benefits of Connect?

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    You can pick up your online & mobile winnings in cash in any Coral shop. This means that you can have instant access to your winnings in cash, much quicker than waiting 3-4 working days for the money to appear in your bank account

    You can deposit cash into your Coral account in any of our shops, and then use those funds to play online or on your mobile for services such as Sports betting, Casino, Gaming & Poker – all without a bank card if you wish.

    You will be able to qualify for promotions and bonuses that are available solely to our Connect card customers and you can still receive our other promotions that are running online at the time, including great welcome bonuses for new customers

    You can place bets in-store using your Connect Card linked to your online/mobile account, so all of your transactions are in one place and you can keep a track of them more easily

  • How do I get a Connect Card?

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    Getting a Connect card couldn't be easier – just speak to a friendly member of staff in your local Coral shop and you will be set up in less than 2 minutes.

    If you are one of our existing online coral.co.uk customers, then you can simply pick up a Connect card in any Coral shop. You will be asked to supply your coral.co.uk username and be asked to select a 4 digit PIN number in shop to activate the Connect card.

  • What ID do I need to transact in shop with Connect?

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    Once you have registered your Connect card and selected a 4 digit PIN number you are ready to use the card in Coral shops.

    We follow the ‘Think 21' policy, therefore if you are lucky enough to look under 21, you will be asked to prove that you are over 18. You will be required to carry proof of ID with you at all times when entering a Coral shop, as your Connect Card will not be a sufficient form of ID.

    If you have deposited using a debit card and wish to withdraw cash in a shop, on the first occasion you will be required to produce the debit card registered to the account in question, as evidence of ownership.

  • How quickly can I collect cash winnings in-shop from my online/mobile account?

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    With Connect, if you are lucky enough to have a winning bet online or on mobile you now have more options to withdraw your cash.

    In addition to withdrawing funds back to your bank account in the normal way, you can now also visit a Coral shop and withdraw in Cash – as soon as the funds are available in your account.

    So for instance, if you have a winning online bet on a Saturday afternoon and need some cash for your Saturday night out, just Connect with Coral in a shop and you will get cash in hand immediately instead of waiting for funds to clear in your bank account the following week.

  • How much cash can I withdraw in shop each day?

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    The maximum cash withdrawal per day is £500. You may request additional funds subject to further security checks, though it may take up to 48 hours for any large amounts.

    If you have deposited using a debit card and wish to withdraw cash in a shop, on the first occasion you will be required to produce the debit card registered to the account in question, as evidence of ownership.

  • How much can I deposit?

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    The maximum cash deposit per day in shop is £5,500.

  • How can I find my local Coral shop?

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    We have over 1,800 Coral shops in the UK so chances are, there should be one near you!

    To find your local Coral shop, simply enter your postcode here Coral Shop Locator or alternatively you can find the Shop Locator on our website.

  • What do I do if I lose my Connect Card?

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    If you have a note of your Connect Card number, then you can simply go to your local Coral shop with photo ID where a member of staff will be able to issue you with a replacement card.

    Otherwise, you will need to contact our Connect Support Team on 0800 44 00 11 and they will be able to advise you on the steps that will need to be taken in order to get a new card.

  • Who do I call if I have a problem with my Connect Card?

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    If you can't find the answer you are looking for online, you can contact our Customer Support team whichever way you choose:

    Phone 0800 44 00 11

    E-mail help@coral.co.uk

    We offer customer support from 7am to midnight, 7 days a week.

  • I have been asked for additional information (verification)?

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    Before you use your account online, for your own security as well as ours, we need to verify you are who you say you are. For some accounts, we may ask for additional information – this could be due to as simple reason as moving within the last six months.

    This process should not take long and confirmation can be sent via e-mail, fax or post though it will be much quicker to do so by e-mail!

    The list of information that we may ask will depend upon many factors, and will be confirmed via e-mail. Below are a list of the valid identity and address documents that we accept:

    List A – Proof of identity documents

    Photograph page of a valid passport (showing passport number at bottom of page)

    Birth certificate

    Valid photo driving licence

    Valid ID card

    List B – Proof of address documents (It must be dated within the past three months and show your address as registered with us)

    Bank or savings account statement (For security purposes please only show the first six and last four digits of your card or account number)

    Credit or store card statement (For security purposes please only show the first six and last four digits of your card or account number)

    Driving licence card, showing the address on your account with us

    Mortgage statement

    Utility bill – i.e. water, gas, electric, TV licence, telephone or Council tax (most recent copy)

    Mobile phone statement

    P60 (P45 and wage slips not accepted)

    Student Finance Awards letter

    HMRC Awards letter

    If requested for proof of age when opening Connect card account, then the following documents are acceptable:

    Bank or savings account statement in full (For security purposes please only show the first six and last four digits of your card or account number)

    Credit or store card statement (For security purposes please only show the first six and last four digits of your card or account number)

    Driving licence card, showing the address on your account with us

    Mortgage statement in full

    Utility bill – i.e. water, gas, electric, TV licence, telephone or Council tax (most recent copy)

    Mobile phone statement

    P60 (P45 and wage slips not accepted)

    Student Finance Awards letter

    HMRC Awards letter